WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information is any information that identifies you, or by which your identity may be deduced. It will include some or all of the following: your name, address, credit card information, and more. We must collect this information in order to provide services to our clients.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, we collect your personal information directly from you.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to learn about your browser and operating system which in turn allows us to serve you better.
By requesting one of our services, you are consenting to our collecting, using and disclosing the information referred to in this document. In some cases, we require additional consent from you. If that becomes necessary, we will contact you.
USE OF YOUR INFORMATION
We use your personal information to provide services to you and, from time to time, to provide you with information about our services. If you tell us that you no longer wish to receive information about our services, we will remove you from our mailing list.
We do not disclose your personal information to any third parties to enable them to market their products and services. We must, however, disclose some of your information in order to provide services to you. For example, we must disclose information in order to ensure that goods you purchase are delivered to you. In addition, we may disclose your personal information when:
- required or authorized by law to do so;
- you have consented to the disclosure;
- necessary in order to establish or collect sums owing to us;
- we engage third parties to provide administrative services to us, such as computer back-up services or archival file storage; or
- the information is already publicly known.
If our business is acquired by or merges with another company, your information may be transferred to the new owners so that they may continue to sell products to you.
RETENTION OF YOUR PERSONAL INFORMATION
Normally, we keep records about each transaction for up to 7 years after the services were provided. This allows us to respond to enquiries from you and from Canada Revenue Agency in a timely and efficient manner.
UPDATING YOUR INFORMATION
Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date. If during the course of our dealings, any of your information changes, please inform us so that we can make any necessary changes.
ACCESS TO YOUR PERSONAL INFORMATION
You may ask for access to any personal information we hold about you. Summary information is available on request. We may ask to be reimbursed for copying charges if you require copies of the information held in our files.
DENIAL OF ACCESS TO PERSONAL INFORMATION
Your right to access your personal information is not absolute. We may deny access when:
- denial is required or authorized by law;
- granting access would have an unreasonable impact on other people's privacy;
- it is necessary to protect our rights and property;
- where the request is frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct information, we will explain why.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. If you choose a direct payment gateway such as PayPal to complete your purchase, then Shopify Inc. stores your credit card data. For more information, you may wish to read Shopify’s Terms of Service here https://www.shopify.com/legal/terms or Privacy Statement here https://www.shopify.com/legal/privacy.
We take reasonable precautions and follow industry best practices to make sure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Among the steps taken to protect your information are:
- security of our premises;
- restricted access to personal information;
- deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
- internal password and security policies.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org